Site access

Site access safety

Occasionally you, or a third party, may need to access areas of your property close to our base station site. Depending on the proximity, special precautions are sometimes required. If you are planning to carry out any work near our antennas, please email us, ideally ten working days in advance, at so that we can agree on safe and suitable arrangements with you. This agreement is essential with rooftop sites as we may need to turn our antennas off before work can start. These steps ensure the safety of those accessing the site, and minimise network downtime to keep all our customers connected.

Access to sites

Our Access Team support our engineering partners in gaining access to fix any faults on-site that impact any services or carry out general maintenance. We would be grateful if you could assist both teams in confirming arrangements to access the site when they contact you.

If you have any access related issues or would like to tell us about changes to any part of the access arrangements, you can do so via our site issues link Alternatively, please call our helpline on 0800 084 3454 (Option 4).

Site behaviours

We collaborate with various partners and contractors to support the acquisition, build and management of our sites. We work in close partnership to ensure we practice the right behaviours and remain compliant at all times. Our site behaviour checklist showcases what is expected from our partners and us when communicating with our landlords and accessing sites. Together we are committed to acting safely and respectfully.

To view our interactive Site Behaviour Checklist, click here.