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Site access

Site access safety

Occasionally you, or a third party, may need to access areas of your property close to our base station site. Depending on the proximity, special precautions are sometimes required. If you are planning to carry out any work near our antennas, please email us, ideally ten working days in advance, at so that we can agree on safe and suitable arrangements with you. This agreement is essential with rooftop sites as we may need to turn our antennas off before work can start. These steps ensure the safety of those accessing the site, and minimise network downtime to keep all our customers connected.

Access to sites

Our Access Team support our engineering partners in gaining access to fix any faults on-site that impact any services or carry out general maintenance. We would be grateful if you could assist both teams in confirming arrangements to access the site when they contact you.

If you have any access related issues or would like to tell us about changes to any part of the access arrangements, you can do so via our site issues link Alternatively, please call our helpline on 0800 084 3454 (Option 4).

Site agreements

Site agreements

We are committed to working together with our landlords when completing agreements to help keep our communities digitally connected.

Industry resources

Industry resources

The latest telecoms industry news for our landlords.

Health and Safety

Health and Safety

Get insight to our health and safety standards and what we do to keep you safe on site.

Contact us

Hive 2
1530 Arlington Business Park
Contact Cornerstone

Site Reporting

To report a site issue click here.

London Site Audit

To request site access or cancel a visit click here.