What does it take to successfully manage 8,000 landlords?

What does it take to successfully manage 8,000 landlords?

by Julian Shariff, Head of Property & Estates

As the leading UK provider of mobile digital infrastructure, we fully respect and drive mutual alignment between us and property owners who enable our asset portfolio for our customers. Having overall accountability for our properties and estates is a huge undertaking with responsibility for managing our relationship with 8,000 Landlords and ensuring we fulfil our obligations to them, alongside our customers. This requires a structured and thoughtful approach to our partnership management.

From our strategic partnership with Cluttons, the implementation of the Locken App for enhanced site security, on-going training programs with our suppliers, and coming this summer our new Landlord app, we are wholly committed to being the best tenant we can be. As part of our pledge, we are focused on four key areas and initiatives that set Cornerstone apart in our approach to partnership management in the industry.

  1. Paying rent on time, every time
    At the heart of our approach to leasing land for our infrastructure is a fundamental principle to treat each landlord with the respect and consideration they deserve. We recognise for them that their site deserves bespoke attention, and that they receive their rental payments in line with our lease obligations. We are delivering on this commitment, with over 93,000 payments processed every year.

  2. Staying accountable through our strategic partnership with Cluttons
    To streamline communication and address landlord queries and concerns efficiently, we work seamlessly with our property management partner, Cluttons. They provide a dedicated point of contact for our landlords for a wide range of services, ensuring that their needs are promptly addressed and resolved, answering a staggering 35,000 emails every year.

  3. We’re going digital, rolling out our site access solution
    In our commitment to accountability and transparency, we’ve launched the Locken app which is part of our roll-out program. This innovative solution guarantees that only authorised people gain access to our sites, enhancing security on our landlord premises. With controlled access and strict permissions, sensitive sites remain better safeguarded, and landlords are reassured that only qualified professionals are accessing their property. This summer, we will be trialing our new Landlord App for customer support and payments.

  4. Improved collaboration across our ecosystem
    We hold ourselves to the highest standards of service excellence and are working with our operational site partners to review standards and compliance training. Our site engineers cover a vast estate and we recognise the need to drive consistency into our processes to ensure that everyone who represents Cornerstone on-site reflects our values.

Looking ahead, we remain dedicated to innovation and continuous improvement in how we better meet the needs of our landlords and will continue to drive our listen, act, learn program and conduct ‘Voice of Landlord’ surveys. It’s a big job but I’m proud of the estate and our landlords, and we’ll keep working to earn the title of best tenant we can be for mobile digital infrastructure.