Landlord's contacts.

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We want to ensure that it’s easy for you to contact us whenever you need to. Please find below key contact information:

Please ensure you have all your relevant documentation to hand before you contact.

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01.

Day-to-day queries

Contact our Estates Service Desk run by Cluttons.

Telephone:
0800 084 3454
Monday - Friday 9:00am - 5:00pm

Email:
 

Address:
Cornerstone Estates, c/o Cluttons LLP, First Floor,
Imperium Building, Imperial Way, Reading, RG2 0TD

Whenever you contact us, please make sure you always quote:

  • Your unique Cornerstone Cell Site reference
  • Your Site Address
02.

Emergency contact

For outside of office hours, or if you are unable to reach our Cornerstone Estates team during the day, please call the Mitie Management Centre which is open 24 hours a day, 7 days a week, remembering to quote your unique Cornerstone Cell Site reference and site address.

Telephone:
0800 084 3454

Email:

03.

Payment queries

If you receive a payment in error, haven’t received a payment, or have a question about a payment that is due or you have received, please contact the Cornerstone Estates Service Desk;

Telephone:
0800 084 3454

Email:
 

04.

Are you VAT registered?

We’d like to remind our landlords that if you are a VAT registered company and you have elected the site for VAT, it is important to comply with your HMRC legal obligations by sending us a VAT invoice quoting your registration number, in support of your rent payment. Without a valid VAT invoice, we are unable to pay you the related VAT that is due.

Invoices should be sent to:
Email:

05.

Reporting Procedure

At Cornerstone it is important to us to respond to issues and incidents promptly and efficiently in relation to our sites and your property. Cornerstone has a 24hr service desk which you can call, should you have an issue regarding the telecoms equipment.

Vodafone Host:
01329 332884

Telefónica Host:
01753 564633

On calling either of these numbers, you will be put through to our partnering service Mitie. Please provide the operator as much detail as possible.
Cornerstone operate a business continuity management system that is compliant to ISO22301 and assessed by BSI. If a major event or issue is raised, Cornerstone will inform its Incident Management Team led by our Chief Financial Officer, to bring the situation under control and back to a satisfactory state.

06.

Cornerstone Head Office

If you want to contact Cornerstone directly out Head Office address is:

Hive 2, 1530 Arlington Business Park, Theale, Berkshire. RG7 4SA.

Contact us

Cornerstone
Hive 2
1530 Arlington Business Park
Theale
Berkshire
RG7 4SA
Contact Cornerstone

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