Your Frequently Asked Questions Answered

Whether you’re a new or existing landlord, we understand you may have several questions regarding your agreement and site. We’ve listed some frequently asked questions to help you. You can also find these on our website under our landlord section.

General information

Why is telecoms infrastructure needed?

Good quality digital infrastructure where we live, work, or travel is needed to access online public services, social networks, healthcare, retail, and financial services. A UK-wide rollout of mobile network coverage, broadband connectivity and fibre upgrades is needed to ensure everyone can fully realise the benefits of digitally integrated services and products.

The COVID-19 pandemic has shown us how vital it is for people to stay connected - from home working and schooling to staying in touch with family. Greater digital connectivity will reduce the ‘digital divide’ between remote and urban areas, strengthen national resilience during crises and support social inclusion for vulnerable socio-economic groups. (Source: www.gov.uk)

What is the Electronic Communications Code?

The Electronic Communications Code (ECC) regulates the relationship between Operators (including infrastructure providers) and Site Providers for installing and maintaining telecoms infrastructure on public and private land. The ECC was revised in 2017 to address the growing public demand for digital connectivity and make it quicker and faster to roll out mobile infrastructure. However, since its revision, there has been a need for further clarity on how to use the Code. Therefore, the Product Security Telecommunications Infrastructure Bill introduced additional changes to the Code.

Site admin and payment information

After the New Code Agreement has been completed, what will happen?

Cornerstone will issue a Landlord Welcome pack containing all the information you need about the installation on your property. You will find helpful information in this pack, including your cell site reference, contact details, payment procedures and site maintenance. We also provide contact information for any issues arising during the installation, maintenance, and operation of your property’s mobile phone cell site.

If I need to find copies of my legal agreement, where can I get this from?

Please email estateadmin@cornerstone.network or call 0800 084 3454 to request a copy.

I have sold my property. Whom do I need to notify of this change, and how do I do this?

Please email estateadmin@cornerstone.network or call 0800 084 3454.

I have changed my managing agent (for rental payments). Whom do I notify of this change?

Please email estateadmin@cornerstone.network or call 0800 084 3454, and they will ask you for some information to complete this process.

My agreement is coming to an end. What action do I need to take?

Typically, we will be in touch when your agreement is coming to an end. However, to discuss your agreement before we get in touch, please contact us at estateadmin@cornerstone.network or call 0800 084 3454.

I need to send an invoice for my rent. To whom do I send this?

All invoices, regardless of who the tenant is, must be sent to either Cornerstone, C/O Cluttons LLP, First Floor, Imperium Building, Imperial Way, Reading, Berkshire, RG2 0TD, or you can email your invoice to estatepayments@cornerstone.network

For electricity payments, to whom do I send my invoice?

Please send your meter readings and invoice to estatepayments@cornerstone.network

Whom do I need to speak to about moving equipment for any reason?

If, for any reason, you need to move equipment onsite, please email estateadmin@cornerstone.network or call 0800 084 3454, and we will refer you to our access team. Please give as much notice as possible.

Whom do I speak to about an outage (power down requirement)?

You can contact estatesadmin@cornerstone.network detailing your requirement. Depending on your site’s host, we will then pass this on to the relevant outage request team.

How do I report a site access issue?

If you have experienced an issue on site, e.g. damage, or contractors not following the access arrangements, please use our site reporting form on our website.

How can I inform you of new details on accessing my site?

If you need to let us know about a change in how we should access your site, e.g. site contact, directions, timings, and other important information, please visit our site reporting form on our website or call us on 0800 084 345. Upon receiving the information, we will update your site access records so we can follow your requirements on all visits.